Client Services Consultant x1 Harare

Cerba Lancet Africa Pty Ltd stands at the forefront of clinical pathology and medical diagnosis networks in Africa. With a presence in more than 14 countries across the continent, we deliver top-tier pathology and biomedical services to patients and medical communities, maintaining the highest standards of quality and professionalism.

Location: Office based; Harare Zimbabwe

Direct Report: HOD Client Services

Mandatory requirements: Available to travel within the Zimbabwe

We are looking for energetic Client Services Attaché who are prepared to start attachment under our Client Services Department. We need Client Services consultants who can plug into our environment and have the ability to exceed expectations while developing their skills in a career they are passionate about.

1. Position Overview:

   Key Responsibilities:
   • Comply with the Cerba Lancet Africa company policies and procedures.
   • Follow the Health, Safety and Environmental regulations.
   • Drive the Cerba Lancet Africa values.
   • Attend to queries obtained from clients
   • Attend to doctors’ requests and make follow up on all information required
   • Send emails to doctors on test results that need to be communicated to patients
   • Attend to telephone queries/ customer complaints regarding results and conduct investigation on the complaints.
   • Compile client services reports when required and submit to the supervisor for review and approval
   • Print out reports from the information system for patient’s results/ tests and email them to the relevant doctors
   • Submit reports to the couriers for delivery to depots
   • Contact medical aid to verify patient benefit cover to ensure validity of member and availability of funds
   • Record in courier message book to check for any collections and state whether the collections are urgent or routine
   • Attends to walk in patients/ visitors to ensure their needs are attended to and refers to relevant departments
   • Handles telephone calls assisting clients with information and transferring calls to relevant department
   • Update list of telephone numbers for all departments
   • Handles hand deliveries for all departments and arranges for collection from the front desk
   • Filling out claim forms and proforma invoices for clients.
   • Following up with Lancet SA on delayed results.
     
     

2. Competencies Required to do the job:

   Technical Competencies
   • Good Microsoft Office skills (Excel, Word, PowerPoint, and Outlook)
   Behavioural Competencies
   • The ability to work under pressure and with minimum supervision.
   • High level of numerical and analytical skills.
   • Ability to manage diversity
   • Good communication Skills
   • Maintain high a level of honesty and integrity.
   • Client liaison (both internal and external) and maintaining positive image of the company.
     
     

3. Qualifications:

   • Degree/Diploma in English and Communication or any other relevant qualification
   • 1-2 years working experience
   • Pay attention to detail
   • Computer Literacy
     
     

4. Why Join Us?

   • Be part of a forward-thinking team that is driving innovation and efficiency in the Client Services landscape across Zimbabwe. If you are passionate about developing impactful Client Services solutions and leading a talented team, we’d love to hear from you.
     
     

Application Details

Interested candidates should submit their applications to recruitment_jobs@aol.com no later than the 23 April 2026. Applications must include the following information:

Copy of cv and qualifications, contact details, references, bio data, and expected salary package in a single file.

Shortlisted candidates will undergo an Assessment test.

Thank you for expressing interest in Cerba Lancet Africa. While we value all applications received, only candidates chosen for an interview will be contacted. If you have not heard from us within 30 days, please consider your application unsuccessful. Rest assured; your information will be retained for future recruitment opportunities within the company.