Credit Control Officer - Nairobi

JOB SUMMARY

The position holder will be responsible for managing the credit and collections processes within the organization and ensure customers’ credit needs are met. The primary role will involve maintaining adherence to our credit policy and procedures while employing strong organizational skills and a keen eye for detail. If you possess a robust understanding of credit management and financial analysis, we encourage you to apply.

KEY RESPONSIBILITIES

• Ensuring timely dispatch of monthly statements and invoices to clients.
• Enhance cash flows by ensuring customers compliance with payment plans.
• Ensuring clients’ records are organized and well maintained; these include invoices, demand letters, credit appraisals and any other relevant document both routine and confidential in nature.
• Facilitate departments and branches with the information requested for purposes of debt collection.
• Resolve customer complaints promptly and effectively.
• Provide recommendations for adjustments to debtor accounts to your supervisor for decision making.
• Reporting any information that will assist in identifying risks that are inherent in advancing credit services.
• Preparing schedules as required including weekly/monthly credit review reports; doubtful/bad debts report; reports on billing, collections, and resolutions.
• Ensuring strict adherence to credit policies
• Plan and conduct customer visits as necessary
• Performing other duties as assigned.

QUALIFICATIONS

The candidate must have the following:

• Bachelor's degree in finance, Accounting, Economics, or business-related fields.
• Minimum of 2 years’ experience in a similar role.
• Excel Proficiency - Intermediate to advanced Excel skills
• Demonstrated proficiency in debt management.
• Excellent negotiation, communication, and conflict-resolution skills.
• Ability to work both independently and collaboratively in a fast-paced environment.

HOW TO APPLY:

Interested and qualified persons are requested to make their applications, including a cover letter and copies of their academic certificates and transcripts, to career@lancet.co.ke.

The Deadline for submission is 30th October 2026 before close of business.

Only shortlisted candidates will be contacted. Assessments and Background checks will be conducted on all shortlisted applicants.

All applications should reach us by 5.00 PM on the closing date specified at the top of the advertisement.

NB: Please indicate the position you are applying for in the subject line of your email.

Cerba Lancet is an equal opportunity employer and is committed to providing a fair, inclusive, and non-discriminatory working environment.