Client Relations Officer - 2 Internships
Location
ZimbabweAbout the position
Key Responsibilities:
• Comply with the Cerba Lancet Africa company policies and procedures
• Follow the Health, Safety and Environmental regulations.
• Drive the Cerba Lancet Africa values.
• Attend to queries obtained from clients
• Attend to doctors’ requests and make follow up on all information required
• Send emails to doctors on test results that need to be communicated to patients
• Attend to telephone queries/ customer complaints regarding results and conduct investigation on the complaints.
• Compile client services reports when required and submit to the supervisor for review and approval
• Print out reports from the information system for patient’s results/ tests and email them to the relevant doctors
• Submit reports to the couriers for delivery to depots
• Contact medical aid to verify patient benefit cover to ensure validity of member and availability of funds
• Record in courier message book to check for any collections and state whether the collections are urgent or routine
• Attends to walk in patients/ visitors to ensure their needs are attended to and refers to relevant departments
• Handles telephone calls assisting clients with information and transferring calls to relevant department
• Update list of telephone numbers for all departments
• Handles hand deliveries for all departments and arranges for collection from the front desk
• Filling out claim forms and proforma invoices for clients
• Following up with Lancet SA on delayed results.
Competencies Required to do the job
Technical Competencies
• Good Microsoft Office skills (Excel, Word, PowerPoint, and Outlook)
Behavioural Competencies
• The ability to work under pressure and with minimum supervision.
• High level of numerical and analytical skills.
• Ability to manage diversity
• Good communication Skills
• Maintain high a level of honesty and integrity.
• Client liaison (both internal and external) and maintaining positive image of the company.
Application details
Interested candidates should submit their applications to recruitment_jobs@aol.com no later than the 04 August 2025 Applications must include the following information:
Copy of cv and qualifications, contact details, references, bio data, and expected salary package in a single file
Shortlisted candidates will undergo an Assessment test.
Thank you for expressing interest in Cerba Lancet Africa. While we value all applications received, only candidates chosen for an interview will be contacted. If you have not heard from us within 30 days, please consider your application unsuccessful. Rest assured; your information will be retained for future recruitment opportunities within the company.